Living Well Senior Solutions respects your privacy. This SMS Privacy Policy explains how we collect, use, and protect information associated with our text-messaging communications.
Information We Collect
When you communicate with Living Well Senior Solutions by text message, we may collect:
- Your name
- Your mobile telephone number
- Your organization or facility name
- Your message responses
- Information you voluntarily provide regarding facility availability, services, room type, rates, or placement-related inquiries
- Technical information associated with message delivery, such as timestamps, delivery status, and opt-out requests
How We Use Information
We use this information to:
- Send and respond to placement-related and facility-availability inquiries
- Communicate regarding clients, services, scheduling, and business operations
- Document outreach attempts and responses
- Maintain records of consent, message delivery, and opt-out requests
- Improve the accuracy and operation of our services
- Comply with applicable legal and telecommunications requirements
SMS Consent and Mobile Information
We do not sell, rent, or share mobile telephone numbers, SMS opt-in information, or messaging consent with third parties or affiliates for marketing or promotional purposes.
Mobile information may be disclosed only to service providers that assist us in delivering and operating our communications, such as telecommunications and technology providers. These providers may use the information only to perform services on our behalf.
Message Frequency and Charges
Message frequency varies depending on current placement inquiries and your business relationship with Living Well Senior Solutions. Message and data rates may apply according to your wireless carrier and service plan.
Opting Out
You may opt out of text messages at any time by replying STOP. After opting out, you may receive one final message confirming that you have been unsubscribed.
For assistance, reply HELP or contact Living Well Senior Solutions using the contact information published on our website.
Data Protection and Retention
We use reasonable administrative, technical, and organizational safeguards to protect information from unauthorized access, use, or disclosure.
We retain messaging records only as reasonably necessary for business operations, documentation, regulatory compliance, dispute resolution, and enforcement of our agreements.
Third-Party Services
Our messaging services may be provided through third-party communications platforms. Those providers process information solely to support message transmission, delivery, security, and related operational functions.
Changes to This Policy
We may update this SMS Privacy Policy periodically. The revised policy will be posted on this page with an updated revision date.
Contact
Questions about this policy may be submitted through the contact information provided on the Living Well Senior Solutions website.